3 Year Limited Warranty Matrix For

1 (One) Year Limited Hardware Warranty Matrix For Complete Systems*

Effective 01/01/04 - Supra Computer Systems Warranty information has been updated.

All systems purchased after 01/01/04 are now covered by a 1 Year Parts & Labour Limited Depot Warranty from date of purchase on all systems unless otherwise specified on your invoice.

Watch this space shortly for more details.

Note:
· Custom configurations and special order items may have manufacturer depot warranty only
· See your dealer or manufacturer for details and warranty information for upgrades and items not listed
· Manufacturers direct depot warranty may exceed the above warranties for certain items
· It is the responsibility of the purchaser to determine the suitability of the product for the intended usage
· Hard drive warranty is listed in the hard drive description line on the original invoice

Items NOT covered by SUPRA Personal Computers Limited Hardware Warranty for Complete* Systems:
· Preventative maintenance, disk maintenance, virus removal, driver updates, BIOS updates or chipset updates
· Operating systems not originally installed and or supplied with the complete system at time of purchase
· Swapped or traded components not found or included on original system invoice
· Diagnosis of individual parts which are no longer installed in the complete system in which they were purchased
· Software issues – especially software or operating systems and patches released AFTER purchase date
· Games or gaming performance related issues both hardware and software related
· Beta software, beta drivers, beta patches or beta BIOS updates
· Defects (bugs) in software, custom written software, shareware or demo software
· Any issue where pirated, stolen or un-licensed software is installed or detected
· Software and configuration errors resulting from user actions**
· End-user changes to system configuration files or where end-user tampering is evident***
· Support for products purchased from other vendors or items installed AFTER original purchase date
· Environmental problems such as dust, dirt, moisture, smoke and excessive temperatures
· Damage caused by a disaster such as earthquake, fire, wind, flood, or lightning
· Damage caused by abuse, over-clocking, circuit modification, power surges, mishandling or misuse
· Configuration or incompatibility of externally attached peripheral components such as printers, scanners, etc.
· Labor provided by any party other than an authorized SUPRA Personal Computers distributor or repair depot
· Loss of data, loss of revenue, time or inconvenience resulting from any component or software failure.

* A system is considered to be “complete” if it is purchased and preassembled with, and not limited to, CPU, Case, Power Supply, Memory, Hard Drive, Video Card and Operating System.

** Software installed by the SUPRA Personal Computers distributor when delivered to the dealer will be installed properly. However, if any additional software or hardware drivers or installed, SUPRA Personal Computers and it’s repair depots cannot be responsible for any changes made to the system. During software and hardware installation, changes are made to key system configuration and registry files. In some cases these changes can result in corruption of the operating system and loss of data, requiring complete reinstallation of all software or restoring from backup. This most often occurs when; (1) installing games or shareware; (2) the person performing the installation is not familiar with the installation process; (3) the software or driver documentation is poorly written or non-existent; (4) the person performing the installation has not carefully read or does not fully understand the software or hardware installation documentation.

*** When exploring system configuration settings always exit by clicking on “Cancel”. Accidentally changing a system setting and exiting the dialog box by clicking on “OK” will cause the changes to be saved to your configuration files. This can result in corruption of the operating system, requiring complete reinstallation of all software or restoration from backup. Never make a change unless the user is completely knowledgeable of the potential effects or has a verified backup. All PC owners should be aware of the importance of a full backup and should maintain a full backup at all times. Before installing any software or making any changes to system files, backup the registry and all other key configuration files.

We will always endeavor to handle warranty claims on a case by case basis in order to best serve our clients, however all purchases are assumed, unless otherwise explicitly stated on our invoice or on this website, to carry a manufacturer's depot warranty only.

All manufacturers have a very TIME SENSITIVE DOA* warranty policy. As such, any items purchased as parts will carry a 15 day DOA exchange warranty. Purchasers are advised to test all parts as soon as possibly for proper operation. Beyond the 15 day period, the manufacturer will provide all warranty service as per their regular service policies as listed on the manufacturer's web site or by contacting them directly.

Items which are ordered and not picked up from our warehouse within 7 days of date of arrival at our warehouse shall have only a further 7 days of DOA exchange warranty.

Any items that are designated as Special Order will have manufacturer depot warranty only.

The items below are covered directly by Patch Computers Ltd. Depot Warranty as follows:

For all Out of Warranty Service, Patch Computers Ltd. will attempt to provide billable repair options at regular shop rates. Contact your nearest Service Warehouse for pricing and details.